Shipping and Returns
Worldwide Shipping
All artworks are carefully prepared and packed to ensure the highest level of protection during transport.
Original paintings are shipped in museum-quality protective packaging, specifically adapted to the size and nature of each artwork. Particular attention is given to protecting the surface, corners and structure of the work throughout its journey.
Orders are shipped worldwide using established international carriers such as FedEx, DHL or equivalent specialist delivery services, depending on the destination and size of the artwork.
Worldwide shipping is included in the price of the artwork.
Estimated delivery time is generally 7–10 days after dispatch. Delivery times are indicative and may vary depending on the destination, customs procedures and carrier conditions.
Once your order has been shipped, tracking information will be provided whenever available.
International Orders & Customs
For deliveries outside the European Union, import duties, local taxes and customs charges may apply upon arrival in the destination country.
These charges are not included in the purchase price and remain the responsibility of the buyer.
Customs procedures may occasionally extend the estimated delivery time.
14-Day Returns
I want you to feel completely confident when acquiring an artwork.
If, after receiving an original painting, you decide that it is not right for you, you may exercise your right of withdrawal within 14 days of receiving the artwork, in accordance with applicable consumer law. European Union
Before returning an artwork, please contact me at contact@patrickvandecasteele.com so that return arrangements and appropriate packaging instructions can be provided.
The artwork must be returned in its original condition and, wherever possible, using its original protective packaging.
Unless otherwise required by applicable law or agreed in advance, return shipping and packaging costs are the responsibility of the buyer. EU rules permit the consumer to bear the direct return costs provided this has been clearly disclosed before purchase. European Union
Because original artworks require particularly careful transportation, I strongly recommend using a tracked and insured shipping service for any return.
Damaged Artwork
Every artwork is carefully inspected before dispatch and securely packed.
If an artwork arrives damaged, please contact me as soon as possible after delivery and provide photographs of:
- the artwork and the damage;
- the external packaging;
- the internal protective packaging;
- the shipping label.
Please keep all original packaging until the claim has been resolved.
If damage occurred during transport, I will work with the carrier to resolve the situation and arrange the appropriate solution.
Limited Edition Prints
Limited edition prints are produced to Fine Art standards, individually numbered and signed by the artist.
